Lunarjetty — Privacy policy
AlienPeoples (the “Company”) values the personal information of users of Lunarjetty (the “Service”) and complies with the Personal Information Protection Act of the Republic of Korea (PIPA) and other applicable laws. This policy explains what information the Company processes, for what purposes, how long it is retained, and how it is destroyed.
1. Personal information we process
| Category | Items | How it is collected |
|---|---|---|
| Account | Anonymous account identifier (UID). If you link an account: email address and profile display name | Created automatically when you first launch the Service / when you choose to link a Google account |
| Device and app information | Device identifier, IP address, operating system version, app version, platform, language, time zone | Collected automatically when you use the Service |
| Service use | The content of your chats with characters; your chat list, read status, and pinned status; memory items extracted from chats; scene images generated by AI to depict a chat scene, and their thumbnails; your cookies balance and usage history | Generated as you use the Service |
| User-created content | Settings of the characters you create; images you upload | Entered or uploaded by you |
| Advertising | Advertising ID (ADID); whether you finished watching an ad | Collected automatically when ads are shown and rewards are granted |
| Safety and operations | Reports you submit, rating records (thumbs up / thumbs down), error logs | Recorded from your actions and automatically by the system |
| Notifications | Device token for receiving notifications, notification settings. Only if you turn it on: consent records for messages characters send first (date and time of consent and withdrawal, version of the notice you agreed to, language) and whether each message was sent and opened | When you allow notifications or change the settings |
| Age confirmation | The fact that you confirmed you are of legal age in your country of residence (Republic of Korea: 19 years of age) or older and the method of confirmation; the date and time you agreed to the terms and the version of the documents you agreed to | Confirmed by you when you first launch the Service |
🔴 The Company does not collect resident registration numbers, and age is established by your confirmation (self-declaration). We may ask you to enter your date of birth to confirm your age, but the date of birth you enter is used only for the check on your device and is not sent to or stored by the Company. The Company records only the fact of confirmation and the method used.
2. Purposes of processing
- Providing the Service — generating AI character chats, maintaining chat context, storing chat history, and restoring it across devices
- Identifying users and managing accounts — account linking; restoring data when you change devices or reinstall the app
- Managing cookies — free grants, deductions based on usage, and verification of payment history
- Safety and service operations — preventing misuse, handling reports, reviewing content, and responding to outages
- Notifications — service notifications such as character replies and announcements, and, only if you turn it on yourself, messages characters send first. This feature is off by default and you can turn it off at any time in the settings or the chat room menu. For users in the Republic of Korea it is treated as advertising information under applicable law, so it follows the «(광고)» label, opt-out instructions, and consent confirmation procedures
- Complying with legal obligations — age confirmation and keeping consent records
- Promoting the Service — limited to de-identified AI-generated images that contain no chat content and no information identifying users; no personal information of users is used for this purpose (Terms of service, Article 8-3)
3. Retention periods
| Item | Retention period |
|---|---|
| Account information, chat content, memory items, cookies | Until you delete your account |
| Memory items you deleted (archived copies) | 30 days after deletion, then destroyed automatically |
| Chats you deleted | Destroyed immediately upon deletion |
| AI-generated scene images you deleted | Their link to your screen and device is removed immediately. A copy from which chat content and information identifying you have been separated (this is not personal information) may be kept for promoting the Service, and is deleted if the character's creator opts out of promotional use or the character is deleted (Terms of service, Article 8-3) |
| Original files of AI-generated scene images | 90 days from the date of generation, after which they may be removed from our servers (thumbnails remain part of your chat history, and copies you saved to your device are not affected) |
| Full text of AI requests and responses (with identifying information masked) | 30 days, then destroyed automatically |
| AI usage, cost, and technical metadata | 90 days, then destroyed automatically |
| Service access records (date and time of access, IP address) | 3 months |
| Consent records (terms version, date and time of consent, age confirmation) | Until you delete your account |
| Notification settings and consent / withdrawal records for messages characters send first | Until you delete your account |
| Send and open records of messages characters sent first | 400 days from sending — then deleted automatically (deleted immediately when you delete your account) |
| Records of reports and misuse handling | 1 year after handling is completed |
| Identifiers used to restrict re-registration (a one-way hash of your email address and account identifier — the original is not kept) | 15 days after account deletion, then destroyed automatically |
Where applicable laws require information to be preserved, we keep it for the period those laws prescribe (for example, under the Act on the Consumer Protection in Electronic Commerce of the Republic of Korea: records of payments and supply of goods, 5 years; records of consumer complaints or dispute handling, 3 years).
4. Provision of personal information to third parties
The Company does not provide users' personal information to third parties, except where the law specifically provides otherwise or an investigative authority requests it through lawful procedures.
5. Outsourcing of processing
🔴 To generate AI responses and scene images, the Service processes the chat content you enter and the chat context. This processing takes place either on AI servers operated directly by the Company (see below) or by sending it to the global AI model providers listed in the table below. Because no single AI service guarantees a response at all times, the Service distributes requests across the Company's AI servers and the AI models of multiple companies using an optimized algorithm (distributed orchestration), and which route handles a given request depends on quality and availability. 🔴 Transfers are limited to the companies listed in the table below, and we will amend this policy before adding a provider. By agreeing to use the Service, you consent to this processing.
| Processor | Outsourced tasks | Items transferred |
|---|---|---|
| Google LLC (Firebase, Google AI) | Authentication, data storage, server operation, AI response generation, sentence embeddings, scene image generation | Account identifier, device and app information, chat content, uploaded images, scene description text and character reference images |
| Google LLC (AdMob) | Serving ads and verifying ad-watching rewards | Advertising ID, device information, account identifier (for reward verification) |
| Anthropic PBC | AI response generation | Chat content and chat context |
| OpenAI, L.L.C. | AI response generation, scene image generation | Chat content and chat context, scene description text and character reference images |
| X.AI LLC | AI response generation, scene image generation | Chat content and chat context, scene description text and character reference images |
| Jingsheng Hengxing Technology Pte. Ltd. (Z.ai) | AI response generation | Chat content and chat context |
The processors may not use personal information for any purpose other than the tasks above, and the Company supervises the safe handling of personal information through its outsourcing agreements. The processors above process information outside the Republic of Korea — see §5-1 below for details and how to refuse.
AI servers operated directly by the Company — The Company also runs AI on servers it manages to generate chat responses, messages characters send first, and scene images. Content processed on these servers is not sent to any outside AI provider.
At the stage of extracting memory items, the Company applies generalization so that identifiable information in chats, such as phone numbers or card numbers, is not stored or reused as is. However, the original text of the chats you enter is kept until you delete it — do not enter sensitive information in the chat window.
5-1. Cross-border transfer of personal information
🔴 When it uses outside AI providers to generate AI responses or scene images, the Service transfers the content of your chats outside the Republic of Korea. The details of the transfer are as follows.
| Recipient | Country | Items transferred | Time and method of transfer | Purpose of use and retention period |
|---|---|---|---|---|
| Google LLC (Firebase, Google AI, AdMob) | United States | Account identifier, device and app information, chat content, uploaded images, scene description text and character reference images, advertising ID | Transmitted over the network from time to time while you use the Service | Authentication, data storage, AI response generation, sentence embeddings, scene image generation, serving ads / until the outsourcing agreement ends |
| Anthropic PBC | United States | Chat content and chat context | Transmitted with each AI response request | AI response generation / retained for up to 30 days for abuse monitoring, then deleted (items flagged as violating the provider's usage policies may be retained longer under the provider's policies) |
| OpenAI, L.L.C. | United States | Chat content and chat context, scene description text and character reference images | Transmitted with each AI response or scene image request | AI response generation and scene image generation / retained for up to 30 days for abuse monitoring, then deleted (items flagged as violating the provider's usage policies may be retained longer under the provider's policies) |
| X.AI LLC | United States | Chat content and chat context, scene description text and character reference images | Transmitted with each AI response or scene image request | AI response generation and scene image generation / retained for up to 30 days for abuse monitoring, then deleted |
| Jingsheng Hengxing Technology Pte. Ltd. (Z.ai) | Singapore | Chat content and chat context | Transmitted with each AI response request | AI response generation / processed in real time and not stored |
Privacy contacts of each recipient — Google: privacy.google.com · Anthropic: privacy@anthropic.com · OpenAI: privacy@openai.com · X.AI: privacy@x.ai · Z.ai: privacy@z.ai
How to refuse the transfer — You may refuse the cross-border transfer of your personal information. Send a request to support@alienpeoples.com with “Refusal of cross-border transfer” in the subject line.
🔴 If you refuse, you will not be able to use the Service. Generating AI responses depends on this transfer; if you tell us you refuse, the Company will guide you through terminating the service agreement (deleting your account). We state this consequence together with your right to refuse so that it is not hidden from you.
5-2. Use for AI training
🔴 The Company does not use the content of your chats to train AI models. Content sent to providers to generate AI responses is used only to produce those responses and, under each provider's API terms, is not used to train the providers' models either.
Beyond training, chat content is not used for any other purpose, such as promoting the Service or statistical analysis (Terms of service, Article 3-2). The only material the Company uses for promotion is AI-generated images of characters that contain no chat content and no information identifying users (Terms of service, Article 8-3).
5-3. AI request logs
To manage service quality and diagnose failures, we keep records of AI requests and responses for a limited period.
- Items and retention periods — Full text of requests and responses (with identifiable information such as phone numbers masked): 30 days / technical metadata (model name, token counts, latency, error details) and cost aggregates: 90 days. They are deleted automatically when the period ends
- Storage location — Google Cloud Platform (asia-northeast3), encrypted in transit and at rest
- Access control — Only authorized operators can access them
- These records are not used to train AI models
5-4. Automated processing — the memory feature
The Service automatically extracts content worth remembering (preferences, goals, circumstances, etc.) from your chats with characters, stores it, and uses it in later chats. This constitutes profiling within the meaning of applicable laws.
- Purpose — Maintaining chat context. It is not used for advertising or to evaluate or select users, and it is not provided to third parties
- No legal effect — This processing does not make decisions that have legal effects on you or similarly significant effects
- 🔑 How to turn it off — Turn off Settings → Get memory suggestions in the app, and new memories will no longer be stored
- 🔑 How to delete — You can delete memories individually or all at once in Settings → Manage memories
5-5. Automated decisions — content review and misuse detection
The Service uses automated means to review user-created characters before they are made public and to detect misuse. As a result, a character may be refused publication or have its publication suspended, or your use of the Service may be restricted. You may ask for an explanation of such a decision or request a review by a human at support@alienpeoples.com (the objection procedure follows Article 10 of the Terms of service).
6. Your rights and how to exercise them
You may exercise the following rights at any time.
- Access — You can view your stored memory items in Settings → Manage memories in the Service.
- Correction and deletion — You can correct or delete memory items individually, and delete chats by message or by chat.
- Suspension of processing — You can stop new memories from being stored by turning off Settings → Get memory suggestions.
- Refusal of cross-border transfer — You can refuse as described in §5-1 (if you refuse, you cannot use the Service).
- Full deletion (account deletion) — You can delete your account and all your data in Settings → Delete account. For details, see Account and data deletion.
If you cannot access the app, you can send your request to support@alienpeoples.com.
7. Destruction of personal information
Personal information whose retention period has expired or whose purpose of processing has been achieved is destroyed without delay. Information in electronic form is permanently deleted in a way that cannot be recovered. Account deletion requests are processed as soon as they are received; if processing is delayed by a temporary error, it is automatically retried and completed within 3 days.
8. Measures to secure personal information
- Per-user access control — server security rules allow access only to your own data.
- Encryption in transit (HTTPS/TLS) and encryption of stored data
- Minimized administrator access rights and retention of access records
- Separate storage of secrets such as AI model keys (Secret Manager)
9. Installation, operation, and refusal of automatic collection tools
The Service does not use web cookies. Device identifiers needed to run the app are removed when you delete the app.
To show ads, the Google AdMob SDK may collect your advertising ID (ADID). You can reset your advertising ID or opt out of personalized ads in your device settings (Settings → Google → Ads).
10. Information of minors
🔴 The Service may be used only by persons who have reached the age of majority under the laws of their country of residence (Republic of Korea: 19 years of age; most other countries: 18 years of age). The Company does not knowingly collect personal information from users under that age, and if such a user is identified, the Company destroys the account and its data immediately.
11. Privacy officer
| Trade name | AlienPeoples |
|---|---|
| Chief privacy officer | Hyeoncheol Kim, Representative |
| Business address | 410, A-dong, 338 Gwanggyojungang-ro, Suji-gu, Yongin-si, Gyeonggi-do 16942, Republic of Korea |
| Business registration number | 171-18-02760 |
| Privacy inquiries | support@alienpeoples.com |
Requests for access, correction, deletion, or suspension of processing of personal information, and requests to refuse cross-border transfer, are received at the address above and handled within the period prescribed by applicable laws.
12. Remedies for infringement of rights
For advice on or to report an infringement of personal information, you may contact the following organizations (Republic of Korea).
- Personal Information Infringement Report Center (KISA) — privacy.kisa.or.kr / 118 (dialed without an area code)
- Personal Information Dispute Mediation Committee — kopico.go.kr / 1833-6972
- Cyber Investigation Division, Supreme Prosecutors' Office — spo.go.kr / 1301
- Cyber Investigation Bureau, Korean National Police Agency — ecrm.police.go.kr / 182
13. Changes to this policy
If this policy changes, we will post a notice in the Service from 7 days before the effective date (30 days before for changes unfavorable to users), and we will obtain your consent again for material changes.